Customer service lines
Orders, bookings, account questions and complaints, handled politely and recorded in your systems.
Call centre, software and automation
Every call answered. | Every system connected.
Trained agents who answer in your business's name, and the phone systems, software and automations behind every call. One team for both.
Call centre services
Trained agents answer in your business's name, follow your scripts and log every call, so no customer hits voicemail.
After-hours and overflow
We take the calls you miss at night, at weekends, or when your own team is busy.
Outbound calls
Follow-ups, reminders, appointment setting and customer surveys.
Lead qualification
New enquiries answered fast, sorted, and passed to your sales team.
AI receptionist
A natural-sounding AI voice answers every call, 24/7, in your business's name. It answers common questions, books appointments, takes messages and passes the caller to a person whenever they ask or the call needs one. From $79 a month.
Email, chat and text
The same agents, on the channels your customers already use.
Software and call centre solutions
For our agents or for your own team: the systems that make every call go somewhere, and the software your business runs on.
Phone systems and IVR
Cloud numbers, call routing, voicemail and "press 1" menus set up properly.
CRM and helpdesk links
The caller's record opens before the agent says hello, and notes save themselves.
Call dashboards and QA
Volumes, wait times and outcomes, plus call reviews recorded with proper notice and consent.
Websites and web apps
Fast, accessible sites and the tools behind them: customer portals, bookings, dashboards and admin areas.
APIs and integrations
Connect the systems you already pay for so data moves between them without copy and paste.
Automation and AI
Repetitive work taken off your team, with a person approving anything that matters.
Databases
Design, clean-up and migration so your records live in one place.
Cybersecurity
Plain-language reviews of logins, permissions and backups, with fixes in priority order.
Fintech technology
Payment flows, account dashboards and integrations built on licensed banking and payment partners, never around them.
Support and maintenance
Updates, monitoring and small changes after launch, on a schedule you can plan around.
White-label platforms
Ready-built software we brand, host and run as your product, for trading, finance, security and industry.
Prop firm platforms
Challenge engine, trader dashboard, risk rules and payouts, under your brand.
Forex brokerage tech
Client portal, CRM, IB module and a liquidity bridge to your providers.
Banking solutions
Digital banking front ends, account opening and KYC for licensed partners.
Cybersecurity
Monitoring, vulnerability scans and penetration tests.
Custom SaaS platforms
Marketplaces, portals and products, built and run as yours.
Manufacturing software
Work orders, inventory, lot tracking and machine dashboards.
Watch a call come together
- Your customer calls. Your number forwards to us when you choose: always, after hours, or when your line is busy.
- We answer as you. A trained agent uses your greeting and script, with the caller's record already on screen.
- Your systems update. The order, booking or ticket changes in your own tools while the caller is still on the line.
- Everyone hears back. The customer gets a text confirmation, and the call summary lands on your dashboard.
How we work
Four steps, in this order, whether we're answering your calls or building your software.
Talk it through
A call about your customers, your calls and the systems you use now.
Written plan and quote
Scope, timeline and a fixed price in writing before work starts.
Set up and train
We connect your number and tools, train agents on your business, and build in small steps you can review.
Go live and keep improving
Weekly reports, call reviews and updates. For software, you own the code.
Remote jobs, worldwide
We welcome applicants from more than 100 countries for remote roles across call centre, telecom, software, data, design, finance and more. Spin the globe, find your country, then choose a job. Questions about a role? Email careers@verbalink.org.
Drag to spin · click your country
Choose your country
- All you need is a reliable internet connection and a quiet place to work.
- Training on each client's products and scripts before you start.
- Every application is read by a person, and we reply either way.
Talk to us
Tell us about your calls, your systems, or both. We reply by email, usually within one business day.
Prefer to talk now? Open the live chat- General questionshello@verbalink.org
- Sales and quotessales@verbalink.org
- Customer supportsupport@verbalink.org
- Jobs and applicationscareers@verbalink.org